These terms and conditions apply to all bookings made to stay at Iniala Beach House, whether made via online, by email or over the telephone.
About Us
Iniala Beach House is a 5 star hotel located at Khok Kloi, Takua Thung District, Phang-nga 82140, Thailand.
How to Contact Us
You can contact us by completing the form on the Contact Page of our website, by telephoning (+66) 76 451 456 or emailing stay@iniala.com.
Your Booking Request
Your booking will not be complete until you receive a confirmation from us, at which point a contract will come into existence between you and us. We require credit or debit card details from you to confirm your booking.
Changing or Cancelling your Booking
If you wish to make a change to your booking, please contact us. We will let you know if the change is possible and will send you a confirmation email if the change is accepted.
We will do our best to avoid having to cancel your booking however, where necessary, we reserve the right to cancel your booking at any time. In such circumstances, we will provide you with a full refund and we will have no further liability to you in relation to the cancellation. In the event of over-booking, we will assist you with relocation to an alternative hotel.
If we cannot make the change you have requested or the consequences of making the change are unacceptable to you, you may want to cancel your booking. Your reservation confirmation email will stipulate the terms of your booking and the cancellation policy applicable to your reservation.
Where your reservation includes the flexibility to cancel your reservation, you may cancel your booking up to 18:00 CET time 14 days before your arrival date. If we receive your cancellation request by no later than this time, there will be no charge in relation to your cancellation. Any cancellation request we receive after 18:00 CET time 14 days before your arrival will be subject to a fee equivalent to one night’s stay in the room you had booked, less any VAT in relation to that room charge. This cancellation fee will be charged to the card details you supplied to us at the time of making your booking. This cancellation fee will also apply if you fail to arrive for your stay at Iniala Beach House, a prepaid reservation will incur the entire stay charge.
Guests under 18: Please note that all guests under the age of 18 must be accompanied by adults during their stay. We reserve the right to refuse entry.
Charges
The price of your stay (which includes VAT) will be the price indicated when you make your reservation via the website, or as communicated to you if you place your booking by telephone or email. Please check the price in your confirmation email. We will confirm the price of your stay in our confirmation email, so please double-check that when you receive it and let us know if you notice any abnormalities. Where there has been an obvious discrepancy between our room charges and the price stated on our website or otherwise communicated to you, we reserve the right to charge our correct room charges or to cancel your reservation.
A credit card pre-authorisation will be taken upon check-in. All charges incurred during your stay, for example food and beverage charges and any room charges which you have not paid for in advance, must be settled upon check-out, when you will have the option to provide a different method of payment should you wish. Please let us know before you check-out if you notice any abnormalities in any charges which have been assigned to your room.